Customer support · 2 skills
Intercom MCP and Claude skills
Pull open and snoozed conversations, reply times, ratings and tags from Intercom, and report what is waiting and how fast the team answers.
Connect Intercom to your agent (MCP)
- Intercom MCP server, Intercom's official remote server at
https://mcp.intercom.com/mcp(https://mcp.eu.intercom.com/mcpfor EU workspaces; Australian workspaces aren't supported yet). Intercom is in Claude's connector directory for US workspaces, and on Team and Enterprise plans an Owner adds it. Its tools search and fetch conversations and contacts (docs). - REST API with an access token. Create an app in the Intercom Developer Hub, store its access token in
INTERCOM_ACCESS_TOKEN, and callhttps://api.intercom.io(api.eu.intercom.ioorapi.au.intercom.ioby region) with anIntercom-Versionheader. Give the app Read conversations and Read and list users and companies.
The MCP server includes a few write tools (internal notes, Help Center articles), so for unattended reports an app token with read permissions only is the tighter option.
2 Intercom skills
Intercom conversation themes
Every Friday: the topics customers raised in Intercom this week, how many conversations each, and real quotes behind them.
Customer supportFridays at 14:00Report cardUses Intercom.Churn early warning: Stripe, usage, support and email
Mondays: paying accounts where a usage drop, a failed payment, an unhappy ticket or a cancel email line up, with the MRR at risk.
FoundersMondays at 8:30Asks youUses Stripe, PostHog, Mixpanel, Intercom, Zendesk, Gmail.What agents do with Intercom
Intercom's Conversations API is where support reports start. POST /conversations/search filters on state (open, closed, snoozed), updated_at, admin_assignee_id, team_assignee_id, tags and source.type. Each conversation carries statistics (time_to_assignment, time_to_admin_reply, median_time_to_reply, count_reopens), a conversation_rating from 1 to 5 with the customer's remark, and ai_agent_participated for conversations Fin took part in. Contacts, companies, tickets, teams and admins fill in names and segments.
Support teams schedule open conversations nobody has answered, first response time for the week, low ratings with the remark, the most common tags, and how many conversations Fin closed without a teammate.
Teams that use these
Your Intercom numbers, on one board with everything else
Skills are free to use with any agent. Briefkin is where their results land: one board for every report, number and question your agents send, with a ping when something needs you.
Free during the open beta. No card.