Customer support · 2 skills
Zendesk MCP and Claude skills
Pull open tickets, SLA breaches, reply times and satisfaction ratings from Zendesk, and report the backlog and the tickets that need a person.
Connect Zendesk to your agent (MCP)
- MCP server. Zendesk doesn't list an official one; community MCP servers exist, and they need the same subdomain, email and API token as a direct API call.
- API with an API token. An admin enables token access in Admin Center under Apps and integrations > APIs and creates a token. The skill reads
ZENDESK_SUBDOMAIN,ZENDESK_EMAILandZENDESK_API_TOKENand sends basic auth as{email}/token:{token}. - OAuth client. For a narrower credential, register an OAuth client in Admin Center and request the
readscope.
An API token acts as the user who made it, with that agent's full rights; an OAuth token with only read can't update, assign or close tickets.
2 Zendesk skills
Zendesk ticket backlog
Twice each weekday: unsolved Zendesk tickets by priority and age, the ones already past their SLA target, and whether the queue grew.
Customer supportWeekdays at 8:00 and 14:00Stat tileUses Zendesk.Churn early warning: Stripe, usage, support and email
Mondays: paying accounts where a usage drop, a failed payment, an unhappy ticket or a cancel email line up, with the MRR at risk.
FoundersMondays at 8:30Asks youUses Stripe, PostHog, Mixpanel, Intercom, Zendesk, Gmail.What agents do with Zendesk
Agents read Zendesk Support through a handful of APIs. The Search API (GET /api/v2/search.json?query=type:ticket status<solved) filters tickets by status, priority, group, assignee, tags and created or updated dates, and returns at most 1,000 results per query. Ticket Metrics (GET /api/v2/ticket_metrics) hold reply_time_in_minutes, first_resolution_time_in_minutes, full_resolution_time_in_minutes and reopen counts, in business and calendar minutes. The Satisfaction Ratings API returns good and bad scores with comments, and the Incremental Export API pages through every ticket changed since a timestamp, without the Search cap.
Support leads schedule the morning backlog by group and status, tickets close to or past their SLA target, first reply time for the week, bad ratings with the customer's comment, and the tags that grew fastest.
Teams that use these
Your Zendesk numbers, on one board with everything else
Skills are free to use with any agent. Briefkin is where their results land: one board for every report, number and question your agents send, with a ping when something needs you.
Free during the open beta. No card.